Booking and Payment Terms:-  All fees are payable on arrival of your dog from Oak Boarding Kennels Ltd. We accept payments by cash or BACs transfer.  We do not accept payments by cheque.  A surcharge will apply for dog’s boarding on a public holiday (double daily rate). 

A deposit of 25% is required before your booking can be accepted. This deposit is non-refundable under any circumstances it will only be transferred if 30 days notice is given. Refunds will not be given for early returns. Dogs arriving late will be charged from the original date of booking.

Your dog(s)’s kennel will be available for use from 9am on your arrival date and until 10am on your date of departure. You will be charged day in and if collected after 10am we will charge for the day out (any part of a day counts as a whole). We prefer dog’s to be brought in as early as possible to help them settle and experience a full day with the staff, particularly for our first time boarder’s. 

Dogs can only be accepted or given out within business hours. Owners or anyone authorised, must call if unable to reach Oak Boarding Kennels Ltd by closing time on the day of departure.  During the busy periods dogs must be collected on stated day out. A surcharge of £5 per dog will apply for dogs left longer than the dates reserved without prior notification, in addition to the normal daily rate.

No dog(s) will be accepted into the kennels without a UK contact name, address and telephone number. Owners / contacts will be asked to remove difficult animals from the kennels. Owners must make the contact aware of this responsibility.

Having dealt with the necessary paperwork and settled the boarding fees, dogs will be taken from the customer by the kennel staff. No owners will be permitted to take their dogs(s) into the kennels for insurance and health and safety purposes. This also helps reduce stress on the animals boarded. Whilst in our care, no animal will be allowed visitors.

Inoculations / Vaccinations:- To be accepted into the kennels, all dogs must be fully inoculated against Distemper, Hepatitis, Parvovirus, Para Influenza, Leptospirosis, Intrac and Kennel Cough within the last twelve months and not less than two weeks prior to boarding. Vaccination certificates must be seen prior to boarding.  Dog(s) showing signs of Canine Infectious Bronchitis (Kennel Cough) or any contagious disease will be turned away. If vaccination is within two weeks of boarding the dogs will be declined entry. 

Temperament / Condition:-  All animals must be fit, in good condition and of pleasant temperament when entering Oak Boarding Kennels Ltd. In the event of your animal falling ill during boarding we reserve the right to call in a veterinary surgeon. All costs to be borne by the owner. This will include any veterinary call-out charges, transportation etc. It is the owner’s responsibility to ensure there are sufficient funds to cover this. We reserve the right to turn away any animal which we feel is not suitable to be boarded.

It is emphasized whilst every care and attention is given, the proprietors accept no responsibility for injury due to your dog’s behaviour whilst boarded in the kennels. Owners are liable for any damage inflicted upon staff or property by their dog(s).  No pregnant bitches will be boarded.

Belongings:-  We accept no responsibility for loss or damage to customer belongings, i.e. bedding, toys, leads etc. The kennels are cleaned daily and toys etc are easily lost when the bedding etc is changed. Therefore we please ask you do not bring anything precious or anything you would not want to lose. We cannot guarantee bedding will be returned and or in the same condition it was brought in. Any destroyed or soiled bedding will be disposed of. It is the owner’s responsibility to notify any persons prior to collecting any animals on their behalf of this condition.

It is stressed that all dogs must be on a lead at all times when owners bring them as we accept no responsibility for loss or injury. Collars being worn by dogs must be secure so they cannot slip loose. 

Abandoned Animals:- In the event of an animal not being collected within 14 days of the departure date, we will try to trace / communicate with the owner / contact before proceeding with legal action.